Refund policy

Gexara Policies & Warranty

Everything you need to know about shipping, returns, exchange, and support.

🚨 Important Notice Upon Delivery

  • Do not accept if the parcel is damaged, opened, or mishandled.
  • Products must not have any scratches or physical damage upon return.
  • All original accessories must be present inside the box.
  • The box itself must not be damaged.
  • Our quality assurance team will determine refund or replacement status after inspection.

🔄 Exchange & Replacement

  • 7-Day Replacement: Hassle-free exchange within 7 days for eligible claims.
  • Instant Exchange: Available upon formal request.
  • Operational Faults: Report technical or operational issues within 7 days. Physical damage reported after 24 hours is eligible for repair support only.
  • Quality Check: Item condition is verified upon return before dispatching replacements.

📦 Orders & Shipping

  • Free Shipping: Available across Pakistan on all orders.
  • Delivery Time: 3–5 business days in major cities; 5–7 in other regions.
  • Tracking: All orders are trackable with a G-xxxxx tracking ID via our website.

✍️ Order Modification & Cancellation

  • Modify or cancel your order within 4 hours of placing it, or prior to dispatch.
  • Cancellations are processed swiftly within 2 days.
  • Approved refunds are processed within 7–10 business days.

🛠️ Warranty & Repairs

  • Damaged/Wrong Items: Must be reported within 24 hours of delivery.
  • Repair Turnaround: Fault repairs take 15–20 days. Out-of-warranty repairs are only charged for replacement parts.

⚡ Product Usage & Safety Guidelines

  • Power & Charging: Always use standard compatible USB power sources or chargers as specified per product—avoid high-voltage fast chargers.
  • Water Exposure: Unless explicitly rated waterproof, keep electronic devices and motors dry and away from direct moisture.
  • Proper Operation: Follow user manual instructions for optimal device longevity and safe handling.

☎️ Need Assistance?

Call us at +92 370-4640009 or reach out via our website WhatsApp widget.

For return tickets and complaints, please submit your request along with an unboxing video via our online portal.